Graziana Bacci

Graziana Bacci has a diverse work experience spanning over 20 years. Graziana started their career as a Customer Sales Representative at The Qualiflyer Group, where they handled flight reservations and general airline inquiries. Graziana then moved on to International Airline Services Ltd, where they worked as a Reservations Executive, focusing on marine sales and ticketing. Graziana then joined HRG as a Senior Business Travel Consultant, responsible for booking and ticketing crews, building complex itineraries, and coordinating with captains and logistic coordinators. Graziana later transitioned to a temporary role as a Corporate Travel Counselor at American Express Global Business Travel, providing travel arrangements and customer service to a high-profile banking client. Currently, they are employed at CIPD as a Senior Customer Service Representative, where they utilize their experience to deliver professional and prompt customer support.

Graziana Bacci's education history begins in 1993 at the Università degli Studi di Parma, where they pursued studies in the Faculty of Foreign Languages and Literature until 1997. In 1997, they joined the University of East London and completed a Bachelor of Arts (BA) degree with Combined Honors in Literature and French, which concluded in 1998. Following this, Graziana attended the University of Bath for a Master's degree program in Interpreting & Translating from 1998 to 1999.

In addition to their formal education, Graziana has obtained various certifications. These include "Cybersecurity at Work" from LinkedIn, received in February 2021, and more recent certifications from 2022, such as "Stop Stressing and Keep Moving Forward," "Leading with Emotional Intelligence," and "Customer Service: Handling Abusive Customers," all of which were acquired through LinkedIn.