Alysa L.

Alysa L. has over 15 years of experience in customer and technical support. Her work history includes positions at CipherTrace, a Mastercard company (2023-present) as Manager of Customer Experience, Fastly (2022-present) as Manager of Customer Support Engineering, OneLogin (2020-present) as Manager of Technical Support, Tableau Software (2015-2020) as Manager of Major Account Care and Technical Account Manager, IBM (2008-2015) as Technical Support Engineer, and DHI Mortgage (2006-2008) as System Support Specialist II.

Alysa L. holds a Bachelor of Science in Computer Information Science and Business Admin from College of the Ozarks. Alysa also holds two certifications: a "How to Communicate with Diplomacy and Tact" certification from Dale Carnegie Training obtained in December 2019, and a "Certified Support Manager" certification from Service Strategies obtained in December 2018.