Jan Hughes

Jan Hughes has a comprehensive background in service management and operations, with current roles as Service Manager at Ciphr and Operations Manager at Roc Technologies. Previous experience includes positions such as Business Analyst and Service Development Manager at Transport for London, and Service Desk Manager at Advanced 365. Jan's responsibilities have encompassed managing service desk teams, overseeing SLA adherence, ensuring customer satisfaction, and implementing process improvements. Notable experience in change management and problem management was developed at Lloyds TSB, where Jan facilitated major incident responses and coordinated service delivery improvements. Overall, Jan possesses strong expertise in team leadership, client relations, and operational efficiency within the service industry.