Nicola Collins

Nicola Collins has a diverse work experience spanning several roles and industries. Nicola began their career in 2015 as a Direct Sales Representative at Appco Group Australia and then briefly worked as a Travel Consultant at Flight Centre Travel Group. In 2017, they joined The Room Xchange as a Customer Care Manager, where they collaborated on developing their Customer Care strategy. Later that year, they joined Uber as an Uber Expert, providing support to drivers until 2017. Nicola then briefly worked at REA Group as a Customer Care Specialist in 2018. In 2019, they became a Customer Success Lead at Roam, a website builder for destination marketers. Their responsibilities included equipping tourism professionals with tools to attract more visitors. In 2020, Nicola joined Circle In, where they held various roles including Customer Success Manager, Customer Operations Manager, Product Content Manager, and currently serves as a Product Support Manager. The details of their work experience at Circle In are not specified.

Nicola Collins attended St Paul's Anglican Grammar, completing their education in 2010. They have not specified any degree or field of study. In terms of certifications, Nicola obtained the following: "Product Management Foundations" from Reforge in December 2022, "Product Management" from RMIT Online in October 2019, "Design Thinking: Customer Experience" from LinkedIn in April 2019, "Customer Service: Managing Customer Feedback" from LinkedIn in January 2019, and "Agile Project Management Principles" from LinkedIn in December 2018.