Al Clark

Al Clark has a diverse work experience spanning various roles and industries. From 2011 to 2015, Al worked as a Customer Service Representative at LV=, where they were responsible for taking incident reports, providing initial repair and recovery services, and assisting customers with claims. From 2014 to 2015, Al worked as a Technical Support Engineer at Xamarin, providing technical assistance to customers. Al then joined Microsoft in 2015 as a Program Manager, where they conducted qualitative UX/UI research and gathered user feedback. After leaving Microsoft in 2019, Al took a sabbatical to study and renovate their home, completing AgilePM certifications and studying Azure, Python, and Docker. Al joined CircleCI in 2020 as an Associate Support Engineer, progressing to Support Engineer and then Senior Support Engineer. In these roles, Al provided technical support to customers. Prior to their time at LV=, Al worked at CCL Computers Ltd from 2001 to 2010 as an Account Manager and Team Leader, responsible for selling IT hardware and managing customer relationships.

Al Clark attended Whitcliffe Mount School from 1994 to 1997, but no specific degree or field of study is mentioned. In terms of additional certifications, Al Clark obtained the following: AgilePM® Foundation and AgilePM® Practitioner from APMG International in July 2020, Scrum: Advanced from LinkedIn in March 2020, Successful Tendering from Bid Perfect (year not specified), Microsoft Certified Desktop Support Technician (MCDST) from Microsoft in 2006, and Customer Service Certification Level II (CCSP) from Pearson UK (no specific year mentioned).