Juan Viana

Customer Success Associate II at CircleCI

Juan Viana has a diverse work experience spanning various industries. In 2017, they worked as a Sales Representative at GB Advisors, Inc., where they provided pre and post-purchase support to customers, guiding them through the decision-making process. Juan also focused on acquiring new clients and expanding the customer base.

From 2018 to 2019, Juan worked at Enterprise Rent-A-Car as an Assistant Manager Training and a Management Trainee. In these roles, they gained experience in leadership and operational management.

In 2018, Juan briefly worked as a Sales Marketing Representative at Covencaucho Industrias S.A. before transitioning to Enterprise Rent-A-Car.

From 2015 to 2017, Juan was an Ingeniero de Proyecto at UNEFA. In this role, they were responsible for maintaining and improving equipment and technologies, as well as monitoring and ensuring the proper functioning of networks.

In 2021, Juan joined Yelp as an Account Executive, where they likely focused on sales and maintaining customer relationships.

Most recently, in 2022, Juan joined CircleCI as a Customer Success Associate I. Juan was later promoted to Customer Success Associate II, indicating their growth and success in the role.

Overall, Juan's work experience showcases their versatility, adaptability, and expertise in customer success, sales, management, and project engineering.

Juan Viana attended the Universidad Tecnológica del Centro (UNITEC) from 2010 to 2015, where they pursued a degree in Ingeniería with a focus on Redes y Comunicaciones. Juan obtained additional certifications, including "Community Manager y Web 2.0" from Instituto Internet in August 2016, "CISCO CCNA II" from CENTRO ESCUELA DE SISTEMAS E INFORMATICA C.A (C.E.S.I.C.A) in February 2014, and "CISCO CCNA 1" from CENTRO ESCUELA DE SISTEMAS E INFORMATICA C.A (C.E.S.I.C.A) in August 2012. In January 2022, Juan obtained a certification in "Planning a Career in User Experience" from LinkedIn. Furthermore, Juan acquired a certification in "Análisis y Diseño de Sistemas" from CENTRO ESCUELA DE SISTEMAS E INFORMATICA C.A (C.E.S.I.C.A), although the specific month and year of its attainment are unknown.

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Peers

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Timeline

  • Customer Success Associate II

    February, 2023 - present

  • Customer Success Associate I

    March, 2022