Nico A.

Nico A. has a diverse range of work experience, starting with their current role as a Customer Success Associate at CircleCI. Prior to this, Nico worked as a Support Specialist at Belong, where they provided phone and email support to clients and created training materials for new hires. They also collaborated with various teams and assisted in implementing processes for the Support Team.

Before Belong, Nico served as a Team Lead at SAS Retail Services, where they managed merchandisers and ensured completion and accuracy of store resets and remodels. Additionally, they worked closely with District and Market Leaders to meet project timelines.

Nico's previous experience includes working as a Collections Specialist at Comcast, where they handled delinquent accounts, negotiated payment plans, and collected on current and old debt. They also served as a Customer Service Representative at StubHub, providing support for customer inquiries and resolving issues with event tickets.

Lastly, Nico was a Billing Supervisor at ResultsCX, leading a team of agents, reviewing and coaching their performance, and spearheading a NPS campaign.

Nico A. completed their high school education at California Virtual Academy @ Kings, where they obtained a High School Diploma in 2017. Additionally, Nico obtained a certification called "Mastering the Big 5" from ResultsCX in November 2017.