Full-time · Remote · Remote possible
ABOUT US
Circle Medical is the fastest-growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years.
Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.
Our focus on building directly for our patients and providers to address serious care accessibility issues has enabled us to grow over 3X year-over-year. We’re now using our most recent round of funding from WELL Health, backed by Sir Li Ka-shing, to continue building out our hybrid in-clinic and telemedicine model across all fifty states.
More about us can be found on our website.
DESCRIPTION
We are currently looking for a Medical Director of Clinical Experience to join Circle Medical. As we continue to grow, we are constantly searching for exceptional talent to be a part of our team. The position is responsible for asynchronous clinical support to patients, managing ancillary staff of the clinical support team, and collaborating with providers in multiple states.
CLINICAL EXPERIENCE TEAM
Collaborate with patient experience teams (patient care advocates and clinical operations coordinators) to address urgent clinical grievances pertaining to patient care while also:
assessing quality of medical care delivered to patients by 1099 & W2 providers;
ensuring evidence-based medical practices are upheld;
follow up with 1099 providers as needed to review specific incidents/grievances and;
report progress and/or concerns back to the Executive Clinical Leadership team with actionable insights and plans
Reduce conflict and increase patient satisfaction whenever possible through timely response to patient phone calls, chats and tasks including:
Re-route medications to pharmacies (including controlled substances) as needed
Collaborate with Operations Manager, Clinical Experience to develop and implement workflows for ancillary staff
Liaise with clinical and nonclinical stakeholders, as well as engage directly with consumer pharmacies to build, strengthen and solidify relationships to improve patient outcomes and delivery of care
Partner with the Director of Compliance to ensure internal and external processes across the company meet or exceed state, federal and local guidelines
PEOPLE MANAGEMENT
PATIENT CARE, ASYNCHRONOUS
Assist in timely completion of clinical tasks for W2 and 1099 providers who are out of office, including:
Address critical results or recommendations, such urgent lab, imaging, and/or specialist results or recommendations, with patients via chat or video visit
Send medications on behalf of treating providers to pharmacies, including controlled substances, as needed
Provide clinical expertise when necessary to perform clinical chart review for patients requesting asynchronous care via Circle Medical’s chat feature. Fulfill previously determined care plan (by W2 or 1099 PCPs) action items when consistent with standards of care, including referrals, lab/imaging orders, patient letters, and medical forms
Address patients clinical concerns sent via chat and, if indicated, communicate with patient via video visit or phone call for urgent clinical issues
Provide patient education regarding disease management, therapies, and healthful behaviors via chat
PROVIDER QA
WHAT YOU’LL BRING
EDUCATION & EXPERIENCE
WHAT WILL GIVE YOU AN EDGE