Cirrus Response
Donna Exell is an experienced professional in the telecommunications and technology sector, currently serving as a Senior Solutions Specialist at Cirrus Connects since June 2023. Previously, Donna held the role of Customer Success Manager and has a strong background as a Public Sector Account Director at Redcentric from November 2022 to May 2023. Donna's career at Gamma Telecom spanned from November 2005 to November 2022, where responsibilities included Customer Advocate, Project Manager, and Senior Project Manager, showcasing a diverse skill set within project management and customer relations.
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Cirrus Response
Cirrus was founded in 2011 and is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around theContact Center and IPT environment, provides a recipe for business transformational success.Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centers and informs business leaders to drive exceptional business results and customer experiences.Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.