Jenny Harvey

Jenny Harvey has extensive work experience in various service desk and support management roles. Jenny is currently working as a Service Desk Manager at Cirrus Response since October 2022. Prior to that, they worked at Fordway from August 2020 to September 2022 as a Service Desk Manager, where they led a team of Service Desk Engineers and played a crucial role in defining the strategy and planning for the support teams.

Before Fordway, Jenny was employed at Benchmark Capital as a Technology Support Manager from April 2020 to July 2020. Jenny'sresponsibilities included ensuring the performance of the Technical Support Team, reviewing support channels, participating in support meetings, championing cross-training, and resolving 1st line queries.

Prior to Benchmark Capital, Jenny worked at Zest from October 2018 to April 2020 as a Support & Services Manager and from May 2016 to April 2020 as a Support Team Manager. In these roles, they managed team workload, motivated employees, conducted monthly reviews and appraisals, and ensured proper training and equipment for the team.

Jenny's earlier experience includes working at Sunrise Software from January 2014 to May 2016 as a Service Desk Team Leader, from September 2012 to January 2014 as a Senior Service Desk Analyst, and from June 2010 to September 2012 as a Service Desk Analyst. In these roles, they logged incidents, maintained up-to-date records, ensured timely and professional handling of incidents, and updated knowledge base/documentation.

Jenny Harvey attended Rydens Enterprise School from 2000 to 2005. However, the information does not include any specific degree or field of study. Additionally, Jenny obtained the SDI Service Desk Manager certification from The Service Desk Institute in November 2015.