Felicia Zhang currently serves in Sales Strategy & Planning at Cisco, where responsibilities include managing business operations and strategic initiatives for the APJC Collaboration Sales organization. Prior experience includes a role as Transformation Senior Program Manager at Dell Technologies, where Felicia oversaw strategic initiatives for a $7.4B support and renewals sales organization and led the integration of maintenance renewals teams. Felicia also held positions at Dell as Online Business Development Manager, focusing on expanding the online server business in North America, and as Sales Strategy & Planning Advisor/Sr. Analyst, providing analytics and insights for sales planning. Earlier experience includes a digital marketing internship at Direct Energy. Felicia holds a Bachelor of Business Administration in Marketing with a minor in Spanish from The University of Texas at Austin and has also studied at Universidad de Cantabria.