Sheila Kelley

Sheila Kelley currently serves as the Director of Global Collaboration Sales Strategy & Planning at Cisco, a position held since July 2010. In this role, Sheila leads the Americas Global Customer Success Strategy, Planning, and Operations teams, focusing on customer success and retention. Previous positions at Cisco include Chief of Staff in both the Strategy & Planning for Americas Global Customer Success and Commercial Services, where responsibilities included strategic leadership and operational planning for significant business units. Prior to Cisco, Sheila held senior roles at Liberty Mutual, Enterasys Networks, and Vitts Networks, including Senior Director of IT Hosting Services Program Management and Vice President of Global Service Operations, showcasing extensive experience in customer service, strategic planning, and operational excellence across technology and service sectors.