Maria Cruz

Maria Cruz has work experience spanning several companies and roles. Maria began their career at Hilton as a Guest Service Agent, where they focused on providing excellent customer service and resolving guest issues efficiently. Maria then moved on to Groupon, where they worked as a Bilingual Digital Customer Service Representative and later as a Customer Resolution Specialist. In these roles, they demonstrated strong customer service skills, including deescalating concerns on social media platforms and maintaining professional relationships with merchants. Most recently, Maria worked at Cision as a Customer Support Specialist and then as a Client Success Manager. In these positions, they managed client portfolios, collaborated with cross-functional teams, and developed account strategies to help clients achieve their goals using the Cision platform. Maria's work history showcases their exceptional communication, problem-solving, and interpersonal skills, as well as their ability to adapt to new environments and responsibilities.

Maria Cruz obtained an Associate of Arts - AA degree in Accounting and Business/Management from City Colleges of Chicago-Harold Washington College from 2012 to 2014. In addition, they have obtained two certifications, namely Certified Customer Success Manager (CCSM) Level 1 and Level 2, from SuccessHACKER in December 2022 and May 2023, respectively.