Carisa Griffin

Carisa Griffin has extensive experience in client services and customer support, currently serving in Client Services at CIT Bank since March 2018, where responsibilities include handling inbound calls, troubleshooting payment portal issues, and training new hires. Prior to CIT Bank, Carisa worked as an Account Manager/Collections at Xchange Leasing from March to December 2017, managing customer service inquiries, resolving escalated issues, and negotiating payment plans. Carisa's experience also includes a role as a Customer Service Representative in the Mortgage Department at Bank of America from September 2015 to September 2016, where tasks involved using computerized systems for tracking and troubleshooting, as well as cross-selling financial products. Carisa pursued a degree in Business Administration and Management at South Mountain Community College between 2005 and 2006.