Melissa Hynes

Melissa Hynes is an experienced professional in project and business systems management, currently serving as the Head of Business Systems at Citation Professional Solutions since April 2019. In this role, Melissa oversees the company’s CRM solution to ensure it aligns with evolving business needs. Prior positions include Senior Project Manager at JD Sports Fashion plc, where Melissa managed key projects with major brands, and IT Project Manager at Succeed Consultancy, where responsibilities included managing complex project deliveries and team leadership. Previous experience also encompasses technology project management at Tesco PLC and a customer assistant role at Marks and Spencer. Melissa holds a Master of Arts in English Literature from the University of Cambridge.