Denise Vergnaud

Denise Vergnaud is an accomplished professional with extensive experience in customer service and operations within the banking sector. Currently serving as the Customer Service Head of Commercial Cards Ops for Latam at Citi since September 2020, Denise has previously held significant roles at Scotiabank Colpatria and Citi, where responsibilities included managing large teams, executing service strategies, and leading integration projects. Denise's background encompasses senior leadership positions, financial planning, and operational management, demonstrating a strong ability to drive performance and improve processes. Academic qualifications include an MBA from ESERP Business & Law School and specialized training in Fintech & Blockchain from ESADE Alumni Roma.