Laura Mac Hale is currently the Vice President, Project Lead - Business Architect at Citi, where they possess extensive knowledge of financial regulations, requirements, and practices. Previously, Laura held various positions at Citi, including Vice President, Section Manager - TTS Client Operations, and Team Leader, showcasing a strong background in client operations and service innovation. Their earlier career experience includes roles in customer service technical support at Hewlett-Packard and as a retail assistant at Dunnes Stores. Laura earned a BSc Hons in Software Systems from the National College of Ireland and a Certificate in People Management from The Institute of Banking.
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