Marc Redick is the current Head of Digital Self-Service & IVR Strategy for Citi's U.S. Personal Banking Group. With 30 years of experience in the financial services industry, Marc specializes in areas such as Gen AI, Robotic Process Automation, and Business Transformation. Previous roles include senior leadership positions managing teams across the U.S., Mexico, and Asia, demonstrating extensive strategic and operational expertise. Marc is also a veteran of the United States Army, having served as a Sergeant in the Maryland Army National Guard from 1988 to 1993.
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