Mathew D. is an Assistant Vice President and Senior Application Support Analyst at Citi, with over seven years of experience in Application support across various domains such as Banking, Energy & Utilities, and Travel & Hospitality. Previously, Mathew served as a Technical Lead at Cognizant, where responsibilities included managing live and disaster recovery servers, providing 24/7 application support, and implementing incident and change management processes using ITIL frameworks. Mathew has also held technical support roles at Cybage Software Pvt Ltd and Concentrix, where they enhanced customer experiences through technical solutions. Mathew holds a Bachelor of Computer Application in Information Technology from Savitribai Phule Pune University.
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