Sarah Carless is an instructional designer with over ten years of practical experience and a Master’s Degree in Rhetoric and Communication Design from the University of Waterloo. They have worked in various roles, including as a Technical Writer and Instructional Designer at companies such as Economical Insurance and Kobo Inc., where they produced multimedia training materials and managed communication plans. Currently, Sarah serves as the Lead Instructional Designer at the Chartered Professional Accountants of Ontario and is a Learning Design and Development Senior Analyst at Citi. Throughout their career, they have demonstrated proficiency in document management and various authoring tools while producing detailed documentation across multiple industries.
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