Scott Ryals is an Operations Risk Senior Officer at Citi with 16 years of experience in financial contact center operations. They lead teams to enhance client experience while effectively managing expenses and business goals, focusing on the transformation of risk and control strategies for a global financial institution. Scott's previous roles include Senior Operations Risk Officer and Senior Collections Manager at Citi, as well as Certified Swing Manager at McDonald's Corporation. They earned a Bachelor's degree in Business Administration and Management from Western Governors University in 2018.
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