Suriya Thirumugam has over five years of experience in the financial services industry, currently serving as a Cash and Trade Process Analyst at Citi since November 2018, with a focus on backend support. Prior to this role, Suriya worked as a Customer Service Specialist, effectively managing customer queries via chat and calls, demonstrating strong communication, problem-solving, and multi-tasking skills. Before joining Citi, Suriya was an AR Analyst at MiraMed Ajuba, responsible for monitoring customer accounts receivable and resolving discrepancies. Suriya holds a Bachelor of Engineering in Electrical and Electronics Engineering from National Engineering College and completed high school at Sri Jayendra Saraswathi Swamigal Golden Jubilee Matriculation Hr. Sec. School.