Tim Mulvihill is a seasoned professional with extensive experience in operations and project management at Citi, where they have held various senior leadership roles since 1995. Currently, as the Senior Vice President - Ops Efficiency and ServiceNow Delivery Team Manager, Tim manages a team of Business Analysts and oversees the ServiceNow platform, supporting over 50,000 users. Previously, they successfully led initiatives to enhance operational efficiency, including the creation of a new global function to automate processes and improve batch management. Tim's robust background also includes roles in command center operations at multiple financial institutions, demonstrating a consistent track record of managing complex operational environments.
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