Michael Kelly

Michael Kelly has extensive experience in information technology, currently serving as a Senior Information Technology Engineer at Citizens Advice Scotland since February 2019. Responsibilities include providing comprehensive helpdesk support, managing ticketing systems, and maintaining IT infrastructure, with a focus on security compliance. Michael has played a key role in national projects and partnerships, developing procedures and tools while ensuring the security of accounts and processes. Prior roles at Citizens Advice Scotland included a 2nd Level Service Desk Engineer and 1st Line Support, along with prior experience in customer service and management at Dixons Carphone and Vue Entertainment. Michael holds an HND in Computing: Networking and an HNC in Computing: Technical Support from Edinburgh College.