Sally Jean-Baptiste

Sally Jean-Baptiste is an experienced professional currently serving as the CS Legal and Hearing Operations Manager at Citizens Disability since April 2015. In this role, Sally has successfully developed and enhanced training programs for supervisors and new hires, managed escalated client calls, collaborated with clients and Social Security to resolve disability case issues, and provided coaching and supervision to team members. Prior experience includes positions as a Client Services Associate Manager, Jewelry Sales Associate at TJ Maxx, Agent at Bankers Life and Casualty, and an intern for Representative Kay Khan's office. Sally holds a Bachelor of Arts in Legal Studies with a minor in Political Science and Sociology from Lasell University.