Laura Dunwoody

Laura Dunwoody is an experienced leader in customer service and resident engagement with a robust background in managing large teams and contact center operations. Currently serving as Director of Resident Experience at the City and County of Denver since September 2019, Laura focuses on leveraging customer experience data and digital communication technology. Previously, as Director of the City Services Center at 311, Laura oversaw the contact center's activities and collaborated with various city agencies to enhance service delivery to Denver residents. Laura's experience also includes significant roles at Paychex as Sr. Manager, managing a national contact center and supporting regional service centers, as well as directing operations for contact centers at RC Dunwoody & Associates, STARTEK, and ICT Group, showcasing a consistent track record of improving customer service and operational efficiency across the telecommunications and financial services sectors.