Tim Kiggins

Tim Kiggins has over 25 years of work experience in the field of Information Technology and operations management. Tim is currently working as the Director of IT at City Barbeque since May 2022, where they oversee IT operations and support services. Prior to this, they held the role of Senior Manager - Restaurant Technology, Operations, and Support Services at City Barbeque from January 2020.

Before joining City Barbeque, Tim worked at Abercrombie & Fitch Co. from January 2013 to January 2020 as the Senior Manager - IT Operations and Support Services. In this role, they led a team in delivering retail technology support and fulfillment service globally. Tim also managed IT service management processes related to incident, problem, change, knowledge, and request management.

From August 2006 to January 2013, Tim worked at Tim Hortons US as an IT Manager. Tim provided technical support to corporate, manufacturing, franchise, and retail operators of the quick-service food and beverage chain. Tim also supported project implementations for information systems and provided consultancy services to franchisee owners.

Prior to that, Tim worked at Wendy's International, where they held multiple roles. From July 2004 to August 2006, they were the Manager of Desktop Technology, responsible for managing technical support services for over 2000 clients. Tim also served as a Desktop Services Engineer from August 2001 to June 2004, leading a team of technicians and maintaining the desktop environment.

Tim started their career as a Field Service Technician at SARCOM from November 1999 to June 2001. Tim also worked as an Athletic Trainer at Sports Medicine Grant & Orthopaedic Associates from 1996 to 1999.

Throughout their career, Tim has gained extensive experience in IT management, operations, and support services, demonstrating their leadership and technical expertise in various organizations.

Tim Kiggins attended Otterbein University from 1992 to 1996, where they completed a Bachelor of Science (BS) degree in the Orthopedic Sports Medicine Residency Program. In terms of additional certifications, they obtained the ITIL Foundations v3 certification from PEOPLECERT, although the specific month and year of their achievement are not provided.