Yelena Figueroa

Yelena Figueroa has extensive experience in customer service operations and information systems, currently serving as the Assistant Manager of Customer Service Operations for the City of Burbank since January 2004. Responsibilities include overseeing the Application Support group, managing the implementation of Oracle CCS, and providing support for Oracle CC&B and Siemens EnergyIP applications. Yelena has progressed through various roles, starting as a Customer Service Representative and advancing to Information Systems Analyst positions, where tasks included report creation, testing integrations, and supporting complex projects. Prior experience also includes a position as a Desktop Specialist at Amgen from 2001 to 2004, showcasing a solid foundation in technical support and customer service systems.