Michelle Skinner

Michelle Skinner has a diverse work experience spanning several roles and companies. Michelle is currently working at the City of Minneapolis as a CSR ll in the Community Planning & Economic Development department, where they are responsible for researching, analyzing, and resolving complicated permit and license applications. Michelle also interprets state statutes, city ordinances, and policies for customers. Prior to their current role, Michelle worked as a CSR in the Finance & Property services department, providing customer service primarily over the phone and assisting customers with payments and paperwork.

Before joining the City of Minneapolis, Michelle worked as a Collections Officer at Anoka County Finance and Central Services Division. Michelle also has experience in the financial sector, having worked at ECMC Group as a Department Lead for Administrative Wage Garnishment, overseeing workflow and assisting management in achieving goals.

Earlier in their career, Michelle worked as a Processor for Administrative Wage Garnishment at Prostaff - Your Recruitment Partner, where they tracked and documented customer interactions and processed mail correspondence. Michelle also worked as a Product Information Specialist at Addeco Staffing Service, where they handled a high volume of calls in a call center environment and provided accurate information to customers.

Michelle has a background in collections as well, having worked as a Collections Specialist at Alliance One LLC and as a Collections representative at NCO Financial Systems. In both roles, they contacted customers to resolve delinquent debt and offered solutions to help them resolve their financial obligations.

Overall, Michelle Skinner has a strong background in customer service, administrative work, and collections, with experience in various industries and roles.

Michelle Skinner attended Rasmussen University from 2014 to 2016, where they received an Associate's degree in Business Administration and Management, General. Later, from 2017 to 2018, they pursued a Bachelor of Science degree in Business Administration, Management, and Operations, also at Rasmussen University.