City of New York
Richard Alfred, an accomplished IT professional with ITIL certification, has extensive experience in technology management and support across various roles. Currently serving as Deputy Director and Head of IT Support and IT Asset Management for the City of New York since 2012, Richard oversees IT services for a workforce of 1,200 across multiple mayoral agencies. Previous roles include leading IT Operations Support and managing performance metrics at the NYC Office of Technology and Innovation, as well as directing global quality analytics for HSBC. Richard’s career began in contact center technical support and Oracle application support, showcasing a diverse background in customer service and operational excellence. Richard holds a Bachelor of Science degree from Xavier University - Ateneo de Cagayan.
This person is not in any teams
This person is not in any offices
City of New York
96 followers
The City of New York, often called New York City or simply New York, is the most populous city in the United States.