Daniel Ura

Daniel Ura is an experienced Service Design Researcher currently with the City of Toronto, having previously served as a UX Researcher at Shopify where significant contributions included conducting multiple UX research projects monthly and enhancing product areas through insights presented to stakeholders. A background in customer support at Shopify also demonstrated strong problem-solving and communication skills, maintaining a high customer satisfaction rating. Daniel's earlier roles include freelance writing focusing on foresight narratives, a research internship at Metrolinx involving user research and pilot project management, and a research assistantship at OCAD University that emphasized inclusive design and corporate collaboration. Daniel Ura holds a Master's degree in Strategic Foresight and Innovation from OCAD University and a Bachelor's degree in Media, Information, and Technoculture from Western University.