Kjell Verschuren

Kjell Verschuren has a diverse work experience that spans across various industries. Kjell started their career at Vrije Universiteit Amsterdam / VU, where they served as a Member Programme Committee and Student Tutor. After that, they worked as a Barista at Starbucks Coffee Netherlands before joining Deliveroo as an Order Control Manager. At Deliveroo, they were responsible for managing the team during the initial scaling phase and played a crucial role in supporting quality assurance. Kjell then transitioned to Apple, where they worked as a Specialist for a year. After Apple, Kjell joined Empatica as a Customer Happiness Associate and Project Manager, where they implemented data-driven strategies and achieved significant productivity improvements. Following Empatica, they joined MIRTA as a Support, Sustainability, and Project Manager, leading the Customer Service team and managing post-sale processes. Currently, Kjell serves as the Head of Customer Service at Citymapper, where they focus on leadership, project management, and customer feedback.

Kjell Verschuren completed a Master of Science (MSc) degree in Business Administration - International Management & Human Resources from the University of Amsterdam - Amsterdam Business School from 2016 to 2018. Prior to this, they obtained a Bachelor of Science (BSc) degree in Public Administration and Organization from Vrije Universiteit Amsterdam (VU Amsterdam) from 2013 to 2016. Kjell also pursued non-degree programs at The University of New Mexico in 2015, focusing on Communication, History, and Marketing, as well as at Vrije Universiteit Amsterdam (VU Amsterdam) in 2012, studying International Business Administration. Kjell Verschuren also obtained certification in the TOEFL iBT Test (115/120) from Educational Testing Service (ETS) in 2014.