Operations Management

The Operations Management team at CitySprint oversees the efficient functioning of the company's same-day distribution network. They manage and coordinate service centers, optimize courier routes, ensure timely deliveries, maintain quality and environmental standards, and handle customer service through the contact centers. Their goal is to ensure that over 87% of the UK's population is reachable within 60 minutes by the CitySprint delivery network. Additionally, they leverage real-time tracking and digital tools to enhance operational efficiency and customer satisfaction.