Paula Almécija Rodríguez -In Process-

Paula Almécija Rodríguez serves as the Central Operations Team Lead and Product Designer at Ciudadela since May 2023, where responsibilities include leading the central team focused on inspections, claims, and urgent matters, as well as process design and optimization. Previous roles encompass a range of customer care positions across various companies including AXA Seguros España, Pandora, and Liberty Seguros España, showcasing expertise in customer service and incident resolution. Paula's earlier career includes significant experience at MercadoLibre.com, where a variety of roles were undertaken centering around sales assistance and communication. Educational credentials consist of a UX/UI Product Design bootcamp from The Bridge and a high school diploma in Accounting from Ceferino Namuncurá.