Jaz Dhesi

Head Of Software Delivery Services (professional Services) at Civica

Jaz Dhesi has a diverse range of work experience spanning over two decades. Jaz has held various management and leadership roles in companies such as Civica, Capita Technology Solutions, extraenergy, First Utility, IBM, and Pizza Hut.

At Civica, Jaz currently serves as the Head of Software Delivery Services (Professional Services), where they are responsible for overseeing the success of Central Government Professional Services' Software Delivery Services engagements. Jaz'srole involves delivery assurance, end-to-end oversight and governance, driving continuous improvement and operational excellence, and ensuring customer and team engagement and satisfaction.

Prior to this, Jaz worked as a Portfolio Manager at Civica, managing the largest Central Government portfolio. Jaz had accountability for the successful delivery of projects and services to meet commercial, contractual, and technical requirements. Jaz also had management responsibility for a team of project managers and reported progress to the Professional Services Executive team.

Before joining Civica, Jaz held roles at Capita Technology Solutions, where they served as a Senior Programme Manager and a Strategic Portfolio Manager. In these positions, they led the successful delivery of multiple automation projects and programs, developed and implemented delivery frameworks, and collaborated with senior leadership and key stakeholders to drive Capita's automation initiatives.

At extraenergy, Jaz worked as a UK Portfolio Manager and a UK Operations Transformation Programme/Project Manager. In these roles, they strategically managed portfolios, forged working relationships with stakeholders, facilitated change implementations, and oversaw the full project lifecycles.

During their time at First Utility, Jaz served as a Senior Project Optimization Manager and a Customer and Bill Data Manager. Jaz led the delivery of group projects, managed customer portfolios, and improved billing and operational processes.

At IBM, Jaz worked as a Data Centre Process and Compliance Manager, responsible for the management of UK data centers. Jaz also served as a European Asset Management Auditor, where they conducted audits of hardware management and policies across multiple client sites in the EMEA region.

In their early career, Jaz gained experience as a Duty Manager at Pizza Hut, where they managed restaurant operations, teams of staff members, and profit models.

Overall, Jaz Dhesi is a highly experienced professional with a track record of successfully managing and delivering projects and programs in various industries.

Jaz Dhesi attended Nottingham Trent University from 2001 to 2004, where they pursued a Bachelor of Business Administration (BBA) degree. The specific field of study during their time at the university is not provided.

Links

Previous companies

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Timeline

  • Head Of Software Delivery Services (professional Services)

    April 1, 2022 - present

  • Head Of Software Delivery Services Professional Services

    October, 2022

  • Portfolio Manager Professional Services

    March, 2021