Civilla
Kayla Guillory is a multifaceted designer and researcher with a strong background in user experience and community engagement. Currently serving as a Designer and Researcher at Civilla since January 2024, Kayla's previous roles include positions at the City of Detroit as a Special Events & Services Staff and Mayoral Fellow, and at eHealth, Inc. as a UX Researcher, where strategic research studies were conducted to inform product teams. Additional experience includes internships and specialist roles at various organizations such as Transportation Riders United, Change Healthcare, Stanford University, and Electronic Arts, where Kayla consistently focused on fostering community engagement, applying human-centered design principles, and conducting user research. Kayla holds a Master of Public Policy and a Master of Design in Integrative Design from the University of Michigan, along with a Bachelor's degree in Product Design from Stanford University.
Civilla
Civilla is a non-profit design studio dedicated to changing the way our public-serving institutions work. We believe that the best and fastest way to scale change in society is through our public-serving institutions. Our process is deeply rooted in human-centered design, an approach to service delivery that focuses on creating enduring solutions that fit peoples’ lives. By putting humans first, we help our partners deliver significant change and lasting impact in the institutions they lead. We’re researchers, designers, and strategists working shoulder-to-shoulder to foster change at scale. We wake up every day with the goal of positively impacting one billion people through institutions that are more compassionate, more effective, and less expensive to operate. Our work was recognized by Harvard Kennedy School as one of the Top Innovations in American Government. We were listed as one of the Top 25 Doers, Dreamers, and Drivers by GovTech Magazine. We received a global Core77 Design Award for Service Design and were honored by the Yerba Buena Center for the Arts (YBCA) as one of the Top Organizations Moving Society Forward.