Global Account Director, Digital

About us

At Clarity, we partner with clients to create integrated comms and marketing programs that suit companies at every stage, whether they are rebellious startups, ambitious scaleups, visionary corporations, or industry titans.

Clarity provides fearless marketing and communications to the world’s most forward-thinking companies. Our mission is to tackle the biggest challenges and support our clients evolving needs with a strategic, creative approach.

With a global presence and an entrepreneurial spirit, we value agility, growth, and a positive culture at our core. Our team of integrated marketing experts excels in four key areas:

• Insight, Analytics & Market Intelligence
• Strategic Communications & Public Affairs
• Creative Studio & Content Production
• Digital Experience & Performance Marketing

About the role

Responsible for driving the standards of excellence that form the bedrock of our offering, ensuring client satisfaction, retention, and growth across our Digital Marketing teams.

The role aims to improve and expand our existing ways of working, build on our excellent client retention rates, and maximise all areas of opportunity across our client base, resulting in a demonstrable impact on our bottom line.

Through leadership of the client services team and mentoring the service-specific account teams, the Global Account Director will be responsible for ensuring the client experience for Digital Marketing and integrated clients and campaigns is consistent with expected global standards for all Clarity services. 

Furthermore, as our integrated offering grows, this role is integral to the delivery of complex, international omni-channels campaigns. This is a big growth area for Clarity and the right candidate will help to deliver our ambitions across multiple service lines and offices.

This is an exciting, senior role that pulls together many parts of our Marketing and Communications business globally to create a truly unified integrated client experience.

Key Responsibilities

• Lead new business on omni-channel accounts, being the glue between inter-disciplinary teams to provide consistent, clear proposals and help win new clients and campaigns.

• Lead Digital Marketing team’s VIP clients, including owning development of client service processes and line management of integrated client services team. Working with Client Services Partner to ensure the Digital client experience is consistent across the business globally.

• Working in collaboration with the Clarity Partners to create a billable Client Services function, either through directly attributable fee earning (strategy work etc) or indirectly through taking a percentage of revenue from a complex, integrated accounts.

• Leadership and oversight on key VIP clients. Initially this includes, but isn’t limited to, Aon, Workiva, Amazon and Sitecore, where there is a need to unify the client experience and an opportunity to deliver client excellence and grow the services that Clarity provides.

• Support and mentor service-specific account management teams across Digital Performance, Experience, Creative Studio, and Measurement & Analytics, to ensure client experience is excellent.

• Lead the team to spot organic growth opportunities and to bring in the different teams to help turn them into revenue growth & better client outcomes.

• Collaborate with our global client-service teams to support growth and success of client service delivery across key teams and to help to build out long-term client services strategies for single-service teams, empowering their account management functions to deliver the very best experiences for clients.

Working for us

We provide the fun and fast paced environment of a global agency. We take risks, learn, adapt and deliver, giving you full scope to achieve your unique potential in a supportive and exciting environment.

Benefits

Taking Care of Yourself and Your Family

At Clarity, we know that a happy and healthy team is a productive team. That's why we offer benefits like:

• Private Medical Insurance: Get the care you need when you need it.
• Enhanced Family Leave: Welcoming a new child is a special time that deserves special attention.
• Clarity Cares Time: Appointments and emergencies don't have to eat into your PTO.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
• Wellness Fund: Invest in your health and happiness.
• Cycle to Work Scheme: Support for a healthier commute.

Taking Care of Your Community

We believe in giving back to the community, so we offer:

• Volunteer Time Off: Giving back is good for the soul.
• Clarity Compass: Internal employee committee helping ensure we’re walking our talk, especially on issues close to our heart - DEI, Environmental Impact, Employee Wellbeing and Community Engagement

Recharging Your Batteries

Everyone needs time to relax and recharge, which is why we offer:

• Unlimited Holiday: Because who doesn't love time off?
• Sabbatical Program: Even more time off after five years!
• Summer Fridays and Winter Break: Enjoying life is important.
• Flexible Working Program: Life happens, and we can help you adapt.

Clarity is committed to promoting equality of opportunity for all staff and for our Clients. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff or Clients on the basis of age, disability, neurodiversity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Unfortunately due to the high volume of applications we receive it is not possible to respond directly to all applicants, only to those whose candidacy is being pursued. In addition, the length of the recruitment process varies based on the vacancy needs. Traditionally, the process takes approximately 3-4 weeks. Therefore, your patience is greatly appreciated!