Udi Porat

Udi Porat is an accomplished leader in customer experience and support operations, currently serving as the Director of Customer Experience & Customer Care Operations at Clarivate since November 2023. With extensive experience in managing global customer success and technical support operations, Udi has notably enhanced support efficiency and customer satisfaction at previous positions, including as Customer Success Manager at L1ght and Senior Support Partner Success Manager at McAfee. Udi's expertise includes the development of AI-driven support technologies, implementation of KPI-driven performance measurement strategies, and significant contributions to projects that improved organizational efficiency and ROI. Udi holds a BSc in Industrial Engineering from Tel Aviv University.