Celso Tonet

Celso Tonet has extensive experience in customer experience and operations management within the telecommunications sector. Currently serving as the Head of Customer Experience at Claro Brasil since May 2022, Celso is tasked with consolidating customer experience, quality, processes, and client service operations. Prior to this role, Celso held the position of Director of Customer Service Operations and Call Center, overseeing customer service operations for America Movil in Brazil, achieving significant improvements in service levels. Previous roles include managerial positions at Brasil Telecom and consultancy at Telos Consultoria and Promon Engenharia. Celso holds multiple degrees, including a Master's in Administration from Universidade de Brasília and specialization in Knowledge Management from Universidade Federal do Rio de Janeiro.