Nestor Barreto

Nestor Barreto is a senior relationship manager at Claro Brasil, with extensive experience in customer service transformation projects aimed at enhancing customer experience since October 2015. Previously, Nestor held various managerial positions, including E-Care and Social Media Senior Manager and Manager of Customer Service Operations, overseeing critical communication channels such as Ouvidoria, Anatel, Procon, and social media platforms. Prior experience includes managerial roles at NET Oficial and NET Serviços de Comunicação S/A, focusing on customer retention and electronic service channels. Nestor holds multiple degrees, including a Customer Experience certification from FIA Business School, an MBA in Business Management from FGV, and a Bachelor's in Business Administration with a focus on Marketing from Anhanguera Educacional.