Natalie Adams

Head Of Customer Operations at Classic Collection

Natalie Adams has a diverse work experience in the travel industry. Natalie started their career at Panorama Holiday Group Limited as a Call Centre Team Leader in 2000 and later became a Product Executive. In 2004, they joined Classic and served as a Commercial and Purchasing Manager before transitioning to the role of Website Manager. Natalie then served as a Commercial Manager, overseeing the day-to-day operations of the department and maximizing sales. Natalie most recently held the position of Agency Sales Manager, where they managed travel agent marketing and maintained commercial agreements. Currently, they are working as the Head of Customer Experience at Classic Collection, responsible for ensuring customer satisfaction and managing regional managers.

Natalie Adams attended St Richard's Catholic College. No specific degree or field of study information is available.

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Timeline

  • Head Of Customer Operations

    May 1, 2024 - present

  • Head Of Customer Experience

    July, 2022

  • Trade Partnership Manager

    April, 2021

  • Agency Sales Manager

    May, 2016

  • Commercial Manager

    July, 2012

  • Website Manager

    December, 2009

  • Commercial And Purchasing Manager

    March, 2004