Jerry Henley

Jerry Henley has extensive work experience in technology and development. From 2015 to present, they served as the Vice President of Technology and Development at Classworks, where they oversaw the operational engineering design and administration of the software and service platform. Jerry directed development, testing, and customer support teams, ensuring that product development aligned with business goals. Jerry also drove product improvements, delivered customer needs, and designed and approved functionality based on client feedback.

From 2011 to 2015, Jerry worked as the Director of Engineering and Support at Classworks, where they utilized BASH and RightScale Cloud Management Platform to create a continuous delivery pipeline. Jerry managed daily service and support requests, increased platform stability, and supported infrastructure automation.

Jerry also has experience as a Service and Support Manager, where they oversaw all aspects of support operations, maintained high-quality support, and resolved quality issues. In their role as a Field Support Engineer, they directly communicated with customers, presented product features, answered technical questions, and installed software.

Prior to their time at Classworks, Jerry worked as a Field Support Technician at Clarke County School District from 2003 to 2005. Jerry provided support for network system operations, performed troubleshooting, and resolved network system problems.

At Olver Inc., Jerry worked as a Network Administrator from 2001 to 2003. Jerry designed, implemented, and optimized complex IT networks, installed and maintained Windows servers and Cisco infrastructure, and monitored LAN/WAN network environments.

Overall, Jerry Henley has a diverse background in technology and development, with experience in management, customer support, and network administration.

Jerry Henley received their Bachelor of Science degree in an unspecified field of study from Virginia Tech. Jerry also obtained an Associate of Science degree in General Studies from New River Community College. In terms of certifications, they hold an AWS Certified SysOps Administrator certification from Amazon Web Services, obtained in January 2016. Other certifications include Data Privacy? Get Schooled. from the Foundation for Excellence in Education in October 2015, Certified Support Center Manager from HDI in February 2014, ISTQB Certified Software Tester - Foundation Level from the ISTQB - International Software Testing Qualifications Board in October 2013, Certified Customer Service Representative from HDI in November 2012, Microsoft Certified Solutions Expert from Microsoft in July 2005, and Cisco Certified Network Associate from Cisco obtained in 2001.