CLC
Steve James is an experienced manager in customer engagement, currently serving at CLC Incorporated since December 2011. In the role of Manager, Customer Engagement, Steve supervises the Financial Success Coordinator Lead and Money Coach Lead, ensuring adherence to customer service protocols and EAP contractual requirements. Steve is responsible for monitoring productivity and quality across various teams, coordinating training requirements, and ensuring consistent messaging about EAP benefits. Prior to this, Steve held the position of Financial Coach/Sales Supervisor, overseeing the Money Coach Generalist team and partnering with the Account Management team to fulfill EAP consultation obligations. Steve's earlier experience includes a decade at VSP Vision Care, where various supervisory roles were undertaken, including Finance/Revenue Supervisor. Steve holds a certification as a Credit Counselor and has completed in-house training, along with studies at Sierra College.
CLC
CLC is the leading service provider of legal and identity theft solutions for employee assistance programs (EAP), membership associations, and insurance companies. For over 35 years we’ve partnered with professionals across the United States who have experience in nearly every type of law and identity theft case. Today over 25,000 organizations trust CLC services, and we’ve expanded our services into Territories of the United States and Canada. Each day we connect CLC members to pre-vetted professionals and resources, with a focus on their continued well-being and success. As a part of our family, members receive access to their local attorneys and our in-house fraud resolution specialists at a fraction of the cost! Cut the stressful experience of researching, calling, and comparing local experts – joining CLC is about skill, hustle, and getting things done.