Gabriel Castro

Gabriel Castro is an experienced End User Support Manager at Clear Channel Outdoor, successfully leading a team of 20 support advisors to enhance the technology experience for over 2,000 employees. Since May 2022, improvements under Gabriel's leadership have included a 20% increase in response and resolution times, alongside a 25% boost in support satisfaction. Previously, Gabriel served as a Senior IT Consultant and Project Manager at TaskUs, coordinating over 25 IT projects, and held the Cloud Service Lead position at CloudWave, ensuring optimal system availability. As a Server Admin Senior Lead at Accenture, Gabriel managed server infrastructures, maintaining high uptime rates. Gabriel holds a Bachelor of Arts in Communication Studies from Howard Payne University.