Jennifer Mahoney

Jennifer Mahoney has over 17 years of experience in customer success and customer experience management. Their most recent role was as the Vice President of Customer Success at DeliverHealth where they transformed the customer service team into a growth-focused team with a 99% customer retention rate. Prior to this, at Glytec, they were the Senior Director of Customer Success where they launched a reference program and increased renewal rates by 15% over two years. Jennifer has also held leadership roles at companies such as SmartBear, where they were the Vice President of Global Customer Success and at Optum, where they were the Director of Enterprise Client Management and led strategic growth and customer management for 21+ software solutions. Jennifer is currently a member of Chief, a private network for powerful women executives. In their upcoming role as the Director of Client Success at Clearwave Corporation, they will continue to use their expertise to drive customer success and growth.

Jennifer Mahoney earned a Bachelor's degree in Business and Communications from Assumption University. No information is provided on the years of enrollment or graduation.