Britney Heaton

Britney Heaton, MHA, currently serves as the Executive Director of Medical Operations for the Florida Region at Cleveland Clinic, a position held since July 2013. With extensive experience in healthcare operations, Britney has demonstrated expertise in planning, coordinating, and optimizing hospital throughput, access to care, and surgical operations. Notable achievements include leading integration activities following key acquisitions, establishing clinical service lines, and overseeing substantial call center operations. Previous roles include directing Orthopaedic and Rheumatologic Services and maintaining daily operations across multiple departments, with a strong focus on financial performance and operational improvements. Britney's educational background includes a Master's in Health Administration and a Bachelor's in Health Education, both from the University of Florida.