Craig Baker

Craig Baker has a diverse background in IT and customer support, currently serving as a Service Desk Specialist II at Cleveland Clinic since August 2021, where responsibilities include troubleshooting technical issues for caregivers and providing Mychart support for patients. Previous experience includes roles as a grocery clerk at Giant Eagle, Inc., a Service Desk Agent at KeyBank through Tata Consultancy Services, and various technician positions with Pomeroy and Federal Process Corporation. Craig Baker holds an Associate of Arts degree from Cuyahoga Community College, a Post-Degree Professional Certificate in IT-Business Solutions, and a Bachelor of Social Work from Cleveland State University.