Karen McCaul

Karen McCaul has a diverse work experience spanning several industries and roles. Karen is currently working as a Senior Manager Customer Service at cleverbridge since February 2022. Prior to this, Karen had a long tenure at BT, starting as a First Line Team Leader in the Digital Team in October 2006 and progressing to roles such as Cover Centre Manager and Site Operational Manager. At BT, they managed teams of Managers and Customer Service Agents, ensuring high-performance and meeting targets related to billing and repair complaints. Karen also handled legal and regulatory cases, achieving successful resolutions for customers.

Before joining BT, Karen worked as an Operations Manager at Squires Bar & Restaurant and The Clock Tower Bar & Restaurant from June 2002 to October 2006. Prior to that, they were a Branch Operations Manager at Adecco from November 1999 to January 2002.

Their early career includes roles as a Legal Assistant at Bollinger, Ruberry & Garvey from July 1993 to October 1999, and at Flynn, Murphy, Ryan & Fitzgerald Attorneys at Law from August 1992 to July 1993.

Overall, Karen McCaul has extensive experience in customer service management, team leadership, and operations management across various industries.

Karen McCaul attended Tyler School of Business (Illinois) and obtained a Diploma in Business Studies. The start and end years of their education were not specified.