Shourya Saha

Shourya Saha currently serves as Vice President of Global Customer Experience at CleverTap, leading a Global Support Team and a Technical Account Management team focused on delivering 24/7 support and optimizing platform usage for clients. Prior to this role, Shourya held the position of Vice President of Global Customer Support at yellow.ai, enhancing conversational AI solutions, and was the Head of Customer Support at Flock, driving customer-centric initiatives and operational scalability. Shourya's experience also includes significant contributions at Sprinklr, IPsoft, Red Hat, KPIT Cummins, IBM Daksh, Sutherland Global Services, and Wipro BPO Ltd, encompassing roles from team management to service delivery, emphasizing customer satisfaction, strategic direction, and team development across numerous companies in the tech and service sectors.