Karen Hoff

Karen Hoff has a diverse work experience in various roles and industries. Karen has worked as a Director of Services Operations at ClickDimensions since 2022, where they manage resources and provides exceptional service to clients. Prior to this, they held the role of Client Services Program Manager at ClickDimensions from 2018 to 2022, where they coordinated resources, communication, and scheduling for multiple projects and provided personalized training plans for clients.

Before joining ClickDimensions, Karen worked as a Realtor at Keller Williams Greenville Upstate in 2018, where they listed and sold houses in the Greenville area, providing exemplary customer service. Karen also has experience working as a Client Success Director at Haskins & Company in 2017 and as the Director of Client Success at Foster Web Marketing from 2012 to 2017, where they created customer service departments and trained teams.

Karen also has experience in project management and administration roles. Karen worked as a Project Manager at Information Planning & Management Service Inc. from 2011 to 2012, where they managed multiple projects, tracked LOEs and approvals, and ensured adequate IT supplies. Karen also worked in production administration at the same company from 2010 to 2011, streamlining the purchasing process and recovering lost revenue.

Earlier in their career, Karen worked at Datatel, Inc. from 2002 to 2009, holding various positions including Manager of Administration. Karen played a key role in streamlining processes and work flows and increasing employee participation in community service initiatives. Prior to this, they worked in customer care and billing at UUNet from 2000 to 2002, where they analyzed customer invoices and contracts to ensure accurate billing and increased revenue.

Overall, Karen Hoff has a strong background in services operations, client success, project management, and administration, with a focus on providing exceptional customer service and achieving strategic goals.

Karen Hoff attended the University of Phoenix from 2008 to 2011, where they earned a Bachelor of Science degree in Business Communications. Prior to that, from 2003 to 2008, they studied at Northern Virginia Community College and obtained a Bachelor of Science degree in Business. In terms of certifications, Karen Hoff has obtained the Microsoft Certified Solutions Expert (MCSE) certification from Microsoft in August 2019, as well as the Microsoft Dynamics 365 Customization and Configuration certification in March 2019. Karen also holds the ClickDimensions Certified Professional certification, although the date of completion is not specified. Additionally, they have acquired the Microsoft Certified Systems Administrator (MCSA) certification, but no information regarding the completion date is provided.